Terms & Conditions
We aim to provide a simple and convenient online ordering facility to our customers. Our interactive menu allows customers to select and place orders online.
Our normal opening hours are from 10:00am to midnight. But this may change from time to time. We offer a delivery and collection service to most areas of the Luton and surroundings. If you live outside our delivery areas, a message will appear on screen notifying you that delivery to your area is not covered. This does not stop you placing the online order, you will just have to select ‘Collection’ as an order type or phone us and order directly and collect your order.
How the orders are processed online
Once an order is successfully placed online, you will be notified with a message thanking you for your order and confirming your order number and approximate delivery time.
We aim to provide best service in Luton and surroundings. In unexpected conditions we will inform you if your order is delayed.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
Menu items are subject to availability.
If you have an allergy, please do not order online. Instead please call us and inform us of your allergies directly.
Cancellation & Refund
You have the right to cancel an order if your order is not started to prepare. You will need to call us ASAP after you have placed an order.
We reserve the right to cancel any order, even after it is successfully placed, and will notify you immediately of any such cancellation.
Any order cancelled by the customer after the point it is authorised it will be charged to the customer and no refund will be due to the customer.
In our sole discretion we will determine whether to issue a refund for all cancelled orders.
We reserve the right to decline a new registration, terminate your right to link to our site, remove you as a user of our site. If we terminate your right to link to our site you must cease linking to our site immediately.
Website and Online Card Payments
Our website and Online Card payments are handled and managed by our solution providers. We have selected very carefully and partnered with trusted suppliers, and we work with them closely. Transactions on your bank statement will appear with our partner's ID 'justsamosas'. We are fully responsible for your payments in case there is an issue.
Data Protection & Privacy
We never store online card payment details. We store Contact Name, Number, Email (if provided) and Delivery Address details for orders accuracy and fraud prevention purposes.
Images are for illustration purpose only. Actual items may look different.
We have the right to revise and amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order with us.
We collect certain information or data about you when you use our website.
- questions, queries or feedback you leave, including your email address if you contact us or place an order
- your email address and subscription preferences when you sign up to our email alerts, and how you use our emails - for example whether you open them and which links you click on
- your Internet Protocol (IP) address, and details of which version of web browser and device you used
This data can be viewed by our authorised people and secure card payment supplier organisations to:
- improve the site by monitoring how you use it
- gather feedback to improve our services, for example our email alerts
- respond to any feedback you send us, if you’ve asked us to
- send email alerts to users who request them
- allow you to access our services and make transactions
Where your data is stored
We store your data on secure servers in the European Economic Area (EEA).
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.
Disclosing your information
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions and other agreements. This includes exchanging information with government departments for legal reasons.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites without your permission.
You can ask us not to use any of the information we collect.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.
Links to other websites
We may contain links to other websites.
Following a link to another website
Following a link to our website from another website